Amalan International Sleman Jobs: Manager/Assistant Manager Contact Center

Job Descriptions:

  • Developing objectives for the call center’s day-to-day activities
  • Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Provide oversight on team operations and deliverable production
  • Monitor and improve ordering, telephone handling and other procedures
  • Maintain adequate staffing to deliver consistent, timely and accurate service to customers per forecasted and observed call volume and successful call connections.
  • Communicate process changes or new instructions to the team as appropriate.Perform quality assurance and providing feedback to team as well as participating in quality improvement conversations with Team Leaders
  • Prepare reports for different departments or upper management

Requirements:

  • Fluent in English
  • Min. 2 years experience in similar position
  • Bachelor Degree of any major. Having ICT Degree will be an advantage
  • Proficient in call center equipment/ software programs
  • Knowledge of performance evaluation and customer service metrics
  • Excellent organizational and leadership skills with a problem-solving ability

Jenis Pekerjaan: Penuh Waktu

 

 

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