Jonathan Rubin

User Research Team Lead, Consumer Financial Protection Bureau

Jonathan Rubin believes that a little User Experience can make government work a whole lot better. As User Research Team Lead at the Consumer Financial Protection Bureau, he helps enhance the Bureau’s User-Centered Design capabilities, enhancing research teams and reducing barriers to customers. He entered public service at the General Services Administration, where he was the manager of the First Fridays Usability Program and the DigitalGov User Experience Program. He is a Certified Usability Analyst, co-chair of the Federal User Experience Community and past board member of the UXPA DC Chapter. He lives in Arlington, VA with his wife and his comic books.

My Sessions

How to create a User Experience Program

Columbia 9 & 10

User Experience is everyone’s business, but sometimes someone has to be the first to stand up. So how do you move from beyond making people care about UX to making it truly part of an organization? How do you start with a select few (or one) and embed UX inside all of the various teams, […]

Standards, Repeatable Process, & Best Practices