Crystal Yan

Design Lead, FiscalNote

Crystal Yan is a product and design leader committed to designing valuable user experiences and transforming organizations to be more design-driven. Currently, Crystal is the Design and UX Research Lead at FiscalNote in Washington, DC, an enterprise software as a service (SaaS) startup that reinvents how organizations analyze government risk. As the Design & UX Research Lead, Crystal leads the design team and the design direction of FiscalNote’s web and mobile apps. Previously, Crystal worked in product management, enterprise sales, and corporate strategy at StackMob (acquired by PayPal) in San Francisco, ACCION in New York City, Infosys in Bangalore, India, and Standard Chartered Bank in Shanghai, China. Crystal studied Economics at Amherst College.

My Sessions

Behind the AI Curtain: Designing for Trust in Predictive Analytics and Machine Learning in Enterprise Software

Columbia 11 & 12

When DC-based startup FiscalNote first launched, it made the news with its algorithms that forecast the likelihood of bill passage with over 94% accuracy – but convincing users to trust the artificial intelligence powering the scores was another story. While leaders at organizations worldwide are making more data-driven decisions, they are more apt to trust […]

Science of Design: Psychology and Cognition in UX